Returns & Refunds
Last updated 6 November 2026. Short version: you have 90 days, and if it's not working you get your money back. You keep the bottle.
Our 90-day guarantee
Try the Serratum Eye Formula for 90 days from delivery. If it's not working, email info@serratum.com with your order number and we refund you in full. You keep the bottle, there's nothing to send back.
One honest request before you ask for a refund: take it daily. One capsule a day is the routine. Expect the first noticeable difference at 6 to 8 weeks.
How to get a refund
- Email info@serratum.com with your order number.
- Tell us in one line what didn't work. You do not have to justify it — we ask because it is the only way we improve the product.
- We reply within one business day and refund you in full. You keep the bottle.
- Your refund goes back to the original payment method within 5–10 business days.
Cancelling an order
We pack orders fast, usually within one business day. If you email us within 24 hours of ordering we can almost always stop it. After that the package has already left and we cannot pull it back — but the 90-day guarantee still covers you.
Damaged on arrival
If your order arrives damaged, email us a photo or a short description within 14 days and we ship a replacement immediately. You do not pay for shipping either way and you do not have to send the damaged one back first.
Delays
Carriers lose days sometimes — weather, holidays, a scan that never happens. A delayed package is not grounds for a refund on its own, because it is still coming. Email us and we will chase it. If it genuinely never arrives, see “Missing packages” in our Shipping Information.
Changes to this policy
We may update this page. The version that applies to your order is the one that was live on the day you ordered, and we will honour it.
Questions
Email info@serratum.com or send us a message. A person answers, within one business day, Monday to Friday.