Refund policy

90-Day Money-Back Guarantee

Try the Serratum Eye Formula for 90 days from delivery. If it's not working, email info@serratum.com with your order number and we refund you in full. You keep the bottle, there's nothing to send back.

How to get a refund

• Email info@serratum.com with your order number.
• We reply within one business day and refund you in full. You keep the bottle.
• The refund goes back to your original payment method within 5–10 business days.

Damaged on arrival

If your order arrives damaged, email us a photo or a short description within 14 days and we ship a replacement immediately. You do not pay for shipping either way.

Cancelling an order

Email us within 24 hours of ordering and we can almost always stop it. After that the 90-day guarantee still covers you.

Serratum Daily Reset

90 nights to decide, from the day it arrives. Email info@serratum.com and we send you a prepaid return label, at our cost. No restocking fee. Keep the gel pads. Once the device is back with us, we refund you in full.

BOOSTIVA Daily Energy

60 days to decide. Email us and we refund you. Free returns, and you keep the bottle.

Questions? Email info@serratum.com. A person answers within one business day, Monday to Friday.