Shipping policy

Free US shipping, tracked

Every US order ships free, with tracking and no minimum. There is no handling fee.

Processing and delivery

Your order ships within 1–2 business days and arrives in 5–10 business days with tracking. You get an email with your tracking number the moment the package is handed to the carrier. Track it any time at serratum.com/pages/track-your-order.

Outside the US?

Email us before you order and we will tell you honestly whether we can get it to you.

Missing or delayed packages

If your package is more than five business days past the estimate, email info@serratum.com and we open a trace for you. If it is confirmed lost, we send a replacement or refund you. You choose which.